roobet Privacy Policy

roobet operates the online casino and sports betting platform accessible at roobet.lol, serving players across Bangladesh. For the purposes of this Privacy Policy, roobet acts as the data controller in respect of all personal data collected from registered players and site visitors through the roobet.lol platform.

As data controller, roobet is responsible for determining the purposes and means by which your personal data is processed. We are committed to handling that data with care, transparency, and in full compliance with applicable data protection principles. If you have any questions about how roobet handles your personal data, you may contact our support team directly at [email protected]. Our team is available 24/7 on Bangladesh Standard Time (BST, UTC+6).

roobet collects personal data that is necessary to provide you with a safe, functional, and compliant online gambling experience. The categories of personal data we collect are described in the table below.

roobet does not collect special categories of sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data for identification purposes) except where you voluntarily disclose such information in the context of a responsible gaming support request, in which case it will be handled with the highest level of confidentiality and used solely for the purpose of providing that support.

roobet collects personal data through the following channels:

• Direct Submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting our support team, or filling in any other form on the roobet.lol platform.
• Automated Technologies: Technical and usage data collected automatically when you visit or use the roobet platform, including via cookies, server logs, and similar tracking technologies (see Section 7).
• Payment Providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Visa, and Mastercard when you initiate a deposit or withdrawal. roobet receives transaction reference numbers, amounts, and timestamps — we do not receive or store full payment credentials directly from card networks.
• Game Providers: Session and outcome data from our Game Provider partners (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) relating to games you play within the roobet platform.
• Fraud and Security Services: Device fingerprint and behavioural data from integrated fraud detection tools used to protect the integrity of the roobet platform and the safety of all players.
• Third-Party Verification Services: Identity and address verification results from KYC processing partners where used to expedite account verification for players in Bangladesh.

roobet uses the personal data we collect for the following purposes. We do not use your data in any manner not described in this Privacy Policy without first obtaining your explicit consent or notifying you of the change through an updated version of this policy.

• Account Creation and Management: To register your account, maintain accurate account records, process your login sessions, and communicate important account-related notices to you.
• Identity and Age Verification: To verify that you meet the 18+ age requirement and to satisfy our Know Your Customer (KYC) obligations before processing withdrawals or unlocking full account features.
• Payment Processing: To process your deposit and withdrawal transactions via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and to maintain accurate financial records of all transactions on your account.
• Responsible Gaming: To monitor gaming patterns for indicators of problem gambling, to administer any deposit limits, loss limits, cool-off periods, or self-exclusion instructions you have activated, and to contact you proactively where our systems flag a concern about your gambling behaviour.
• Fraud Prevention and Security: To detect and prevent fraud, money laundering, account takeover attempts, and any other prohibited conduct as described in the roobet Terms & Conditions. This includes automated screening of transactions and account activity against risk models.
• Legal and Regulatory Compliance: To fulfil roobet's obligations under applicable anti-money laundering regulations, to respond to lawful requests from regulatory authorities and law enforcement agencies, and to maintain records required by applicable law.
• Customer Support: To respond to your support queries, resolve disputes, investigate complaints, and provide assistance with account issues. Support communications are retained for quality assurance and as evidence in the event of a subsequent dispute.
• Platform Improvement: To analyse aggregated and anonymised usage data to improve the performance, stability, and user experience of the roobet platform for all Bangladesh players.
• Marketing Communications: To send you promotional emails, bonus notifications, and personalised offers where you have opted in to receive such communications. You may withdraw consent to marketing communications at any time by using the unsubscribe mechanism included in every marketing email or by contacting [email protected].

roobet processes your personal data on the following legal bases, consistent with internationally recognised data protection principles:

• Contractual Necessity: Processing required to perform our contract with you as a registered player — including account creation, payment processing, game delivery, and customer support — is conducted on the basis of contractual necessity. Without this processing, roobet could not provide you with the services you have registered to receive.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations — including KYC identity verification, anti-money laundering record-keeping, and responses to lawful authority requests — is conducted on the basis of legal obligation.
• Legitimate Interests: Processing conducted for fraud prevention, platform security, responsible gaming monitoring, and analytics is conducted on the basis of roobet's legitimate interests in operating a safe and sustainable platform. In each case, roobet has assessed that its legitimate interests are not overridden by your interests or fundamental rights.
• Consent: Processing for marketing communications and for the use of non-essential cookies is conducted on the basis of your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

roobet does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Processing Partners: Transaction data is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard as necessary to process your deposit and withdrawal requests. Each payment partner processes your data under their own privacy policy and applicable financial services regulations.
• Game Providers: Your account identifier and session data are shared with Game Provider partners (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) as necessary to deliver games within the roobet platform and to maintain game session integrity.
• KYC and Fraud Detection Services: Identity documentation and technical data may be shared with third-party KYC verification and fraud detection providers engaged by roobet to support our compliance and security obligations. All such providers are contractually bound to process data only on roobet's instructions and to maintain appropriate security standards.
• IT and Infrastructure Providers: Data is hosted on secure servers provided by cloud infrastructure partners. These providers act as data processors under roobet's instructions and are bound by data processing agreements that prohibit any independent use of your data.
• Legal and Regulatory Authorities: roobet will disclose personal data to law enforcement agencies, regulatory bodies, tax authorities, or other government agencies where required to do so by applicable law, court order, or other legally binding demand. Where legally permissible, roobet will notify you of such a disclosure.
• Business Transfers: In the event of a merger, acquisition, asset sale, or restructuring of roobet's business, your personal data may be transferred to the acquiring or successor entity. You will be notified of any such transfer and the privacy practices of the successor entity before the transfer takes effect.

roobet uses cookies and similar tracking technologies to operate and improve the roobet.lol platform. The following categories of cookies are used:

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to refuse non-essential cookies, delete existing cookies, or receive alerts when new cookies are set. Please note that disabling strictly necessary cookies will prevent you from logging in to your roobet account and will impair core platform functionality.

roobet does not use third-party advertising networks or retargeting pixels that track your browsing activity across external websites. Our analytics tools operate only within the roobet.lol domain.

roobet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account Data and KYC Records: Retained for a minimum of 5 years from the date of account closure, consistent with anti-money laundering record-keeping requirements.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction to support financial audit trails and regulatory compliance obligations.
• Gaming Activity Logs: Retained for a minimum of 3 years from the date of each gaming session to support dispute resolution and responsible gaming monitoring.
• Customer Support Communications: Retained for a minimum of 2 years from the date of the communication to support quality assurance and as evidence in the event of a subsequent dispute.
• Marketing Consent Records: Retained for the duration of your account and for 2 years following account closure or withdrawal of consent, as evidence of your consent decision.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Where anonymised data is retained for analytical purposes, it will not be re-identified or linked back to any individual player.

roobet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our current security infrastructure includes the following controls:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the roobet platform is encrypted in transit using 256-bit SSL/TLS protocols. The roobet.lol domain enforces HTTPS on all connections; unencrypted HTTP connections are automatically redirected.
• Encrypted Data at Rest: Sensitive personal data fields — including identity documentation, payment method details, and KYC records — are encrypted at rest in our database systems using industry-standard symmetric encryption.
• Access Controls: Access to personal data within roobet's internal systems is restricted on a strict need-to-know basis. Staff members with access to player personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication: roobet's internal administrative systems require two-factor authentication for all staff access. Players are strongly encouraged to enable 2FA on their roobet accounts for additional protection.
• Intrusion Detection and Monitoring: roobet's infrastructure is monitored 24/7 for anomalous activity. Automated intrusion detection systems are in place to identify and respond to potential security incidents in real time.
• Penetration Testing: roobet engages independent security professionals to conduct periodic penetration testing of the roobet.lol platform to identify and remediate vulnerabilities before they can be exploited.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, roobet will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. A summary of any material breach and the steps taken in response will be published in the roobet support centre.

As a roobet player, you hold the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. roobet will respond to all valid requests within 30 days of receipt. Where a request is complex or involves a large volume of data, roobet may extend this period by a further 30 days with prior notice.

roobet will not charge a fee for exercising any of the rights above in ordinary circumstances. Where a request is manifestly unfounded or excessive in volume, roobet reserves the right to charge a reasonable administrative fee or to decline to process the request, with written explanation.

roobet is an adult gambling platform exclusively. The roobet.lol platform is intended solely for use by individuals who are 18 years of age or older. roobet does not knowingly collect personal data from any person under the age of 18.

If you are a parent or guardian and believe that a person under 18 in your care has registered an account with roobet, please contact [email protected] immediately. We will investigate and act on all such reports with the highest priority. We also strongly recommend that parents and guardians use parental control software to restrict access to gambling websites on shared or family devices.

roobet reserves the right to update or amend this Privacy Policy at any time. When we make material changes to the way we collect, use, or share personal data, we will notify registered players by email to the address on file and by posting a prominent notice on the roobet.lol platform no less than 14 days before the changes take effect.

Non-material changes — such as corrections of typographical errors, clarifications of existing provisions, or updates to contact details — may be made without prior notice. The effective date at the top of this document will be updated each time the policy is revised.

Your continued use of the roobet platform after any amendment to this Privacy Policy takes effect constitutes your acknowledgement of the revised policy. If you do not agree with the revised terms, you must cease using the roobet platform and may request account closure by contacting [email protected]. Any account balance remaining at the time of voluntary closure will be refunded to your registered payment method subject to satisfactory completion of any pending KYC verification.

We encourage you to review this Privacy Policy periodically to stay informed about how roobet is protecting your personal data. The most current version of this policy will always be available at roobet.lol/privacy-policy.